Practitioner Advice Line

CYPS offer a Practitioner Advice Line for any professional concerned about a child or young person's mental health.

Referrals - Practitioner Advice Line 01452 894 272 open Monday - Friday 9am-5pm excluding bank holidays.

For more information on this 2gether community service please follow the Resource link below

Children and Young People Services (CYPS)

The Children and Young People Service (CYPS) provides a comprehensive range of specialist mental health and emotional wellbeing services for all children and young people (including those with a moderate to severe learning disability) aged up to 18 years (and their families/carers) who are registered with a GP in Gloucestershire

CYPS offers specialist assessment and treatment to children and young people who are struggling with moderate to severe difficulties due to mental health disorders or related issues.  As we are a specialist mental health service, referred children and young people should have typically already received (but not responded to) initial help and support from preventative and early intervention services within their community and schools.  Our staff work within multidisciplinary teams that consist of specialist psychiatrists, nurses, psychologists, occupational therapists, art therapists and counsellors trained in CBT.

  • psychosis
  • depressive disorders
  • eating disorders
  • deliberate self-harm and suicide ideation/intent
  • neuro-developmental disorders including attention deficit disorder/hyperactivity disorder (ADHD), Tourette's Syndrome and complex tic disorders
  • severe anxiety disorders (including phobias, OCD and PTSD)
  • moderate or severe emotional and mental health disorder secondary to abusive or traumatic experiences
  • moderate or severe emotional and mental health disorder associated with physical health problems and somatoform disorders
  • moderate or severe emotional and mental health problems associated with ADHD or Autistic Spectrum Disorders (ASD) for those of secondary school age

Referrals should be sent to CYPS for those children and young people who require specialist mental health assessment and possib;e further intervention. Examples of appropriate referrals are:

  • where there a presenting symptoms which are suggestive of moderate to severe emotional and mental health needs that may be persistent and significantly impacting upon how they typically cope and manage on a daily basis
  • where there are presenting clinical risk/self harming behaviours that are deemed unsafe and warrant further mental health assessment
  • where there is a sudden and/or escalating change in their behaviour or mood that may be indicative of mental health difficulties or other trauma i.e. sudden onset of psychosis

  • name and contact details for the child and their family
  • school information (year group and any support already being offered)
  • what support/interventions have already been tried?
  • what is the child/young person/family mainly concerned about?
  • what kind of help is the child/young person/family looking for?
  • consider how likely the family is to engage with CYPS and whether additional support from the referrer is needed to assist this
  • details of other agencies involved
  • any safeguarding concerns

Referrals should be sent to the below contact details:

2gether NHS Foundation Trust
Children and Young People Service (CYPS)
Acorn House
Horton Rd, Gloucester, GL1 3PX
​Telephone: 01452 894300  Fax: 01452 894301

If you are concerned that a child or young person is presenting with likely mental health difficulties that require urgent attention (such as psychosis, symptoms of severe depression, high risk of self harm or suicide or a severe and unexplained deterioration in mood/behaviour both at home and at school) please send a urgent fax and an accompanying urgent telephone call.
If you are concerned about a child or young person and whether there may presenting mental health difficulties or you need help in making a referral to CYPS, then please contact the CYPS Practitioner Advice Line on 01452 894272 which is available Monday to Friday 9 to 5pm, excluding bank holidays.  Please note this advice line is for professionals working with children  young people only. 

This Advice Line is supported by highly experienced CYPS primary mental health workers (PMHW’s) who will be happy to talk through any potential referrals or offer consultation where required.  


The aim of Acorns Bereavement Support is to be responsive to family need following the death of a child by supporting the achievement of desired family outcomes.

Type of Bereavement Support

Acorns' has different methods of delivering support to bereaved families. They are not exclusive and other ways of supporting families may be provided from time to time according to individual need and following discussion with the hospice team.

  • Individual Support: this can be provided to individual members of a family or the whole family as a unit. A range of support is available which will be identified immediately through individual discussion and after three months via a Bereavement Service Assessment.
  • Group Support: may be delivered to a group of parents, siblings, family groups or grandparents. Details of what groups are available, frequency and referral process, will be made available to family members via information leaflets, the website and individual discussions.
  • Memorial Days and Events: All families will be invited to a Memorial Day within two years of the death of their child. Opportunities to attend events for Acorns bereaved families will also be made available.
  • Ongoing Support: It is recognised that over time some families may not need direct support but would still like to keep in touch with Acorns and visit the Hospices from time to time. This level of support will be available via newsletter, the website and invitations to Hospice Events.

Please also see Powerpoint Presentation slides here.

Supporting young people in Gloucestershire through a family health crisis

When someone in the family is very ill, younger family members can find the uncertainty particularly hard to deal with. Studies show that their mental health can be damaged long before bereavement occurs. When the focus is on the patient, young family members can become marginalised, upset or angry. This can lead to issues such as disengagement with education, family members and peers, and can lead to anti-social behaviour, drug-taking and other unhealthy coping mechanisms.

Hope is a unique, preventative service. They are there for young people aged 11 years and over when a close family members is diagnosed with life-threatening illness. This includes the siblings of children who are diagnosed. Their services are available right from the moment of diagnosis and for however long they are needed- that includes through and after bereavement if relevant. They work closely with Winston's Wish but do not duplicate what they do.

Through fortnightly or monthly youth sessions in community venues, 'Hope on the Road' trips; practical workshops;one-to-one support with youth workers and online support; they aim to provide these young people with the help they desperately need through such a traumatic time.

They currently run after school sessions in Coleford, Forest of Dean of every fortnight on a Thursday, 5-7pm. In Gloucester City monthly 5-7pm and at Maggies in Cheltenham on the 2nd Monday of every month, 4-6pm. In addition a trip or activity once a month on a Saturday for young people from across the County (they provide transport) and then small groups and workshops across the County at various times.

For more information please contact Ness Holbrook, Youth Development Officer: or call the office on 01989 566317.

A referral can be made through their website:

Please also see Powerpoint Presentation slides here.

Winston's Wish is a registered charity with 25 years' experience of working with children and their families after the death of a parent, sibling or primary carer. They provide a Free National Helpline- 08088 020 021 - giving advice and support to anyone caring for a bereaved child. Their main website- - has information for adults and is their site for young people. They have a range of books about supporting grieving children in different situations and can also provide training to other professionals. In Gloucestershire they run a monthly drop in- (check website for up to date details) and they provide in-depth therapeutic support to bereaved children in individual, family and group settings. Referrals are taken via the Helpline from families and professionals.

17 Royal Crescent, Cheltenham, GL50 3DA.

Please also see Powerpoint Presentation slides here.

TIC+ is a charity providing online, face to face and family counselling for young people between the ages of 9-21 living in Gloucestershire. TIC+ supports young people struggling with issues such as depression, anxiety, anger and grief, as well as offering support and advice to parents and professionals. They work to ensure that every young person requesting support has prompt, independent access to your service. Their face-to-face counsellors will travel to see the young person at their school, college or near to where they live, making the counselling far more accessible for the young person who may not be able to travel to a central location.

Young people can self-refer or a parent/carer can refer on their behalf.

Referrals can be made by telephone: 01594 372777 or text: 07520 634063  or Live text chat via the website

Please also see Powerpoint Presentation slides here.

Emotional Support Services for survivors of Rape, Sexual Asssault & Childhood Sexual Abuse

This pathway offers a variety of support options to all ages and genders. All the support options can be easily accessed by self-referral, parent/carer or professional referral. The emotional support pathway provides different types of intervention dependent on individual need. Support is available for survivors of recent and historical sexual assault/sexual abuse.

Educational Psychology Service (EPS)

Educational Psychologists use their knowledge of psychology, child development and social interaction to work with patients/carers, schools and other professionals to promote young people's learning and development.  They provide a consultation service to schools in Gloucestershire and to the local community.  Consultation focuses on the needs of children and how they might be met.

Referral to an educational psychologist needs to be through the school or early years settings.

For more information follow the resource link to the Educational Psychology pages of the Gloucestershire Social Care website.

Gloucestershire Trailblazer - Young Minds Matter


Following the publication of the Government’s Green Paper in December 2017, we were given the opportunity to bid to become a Trailblazer county, implementing four Mental Health Support Teams (MHSTs) to work in Schools to improve service access for children and young people with mild-moderate Mental Health conditions. Gloucestershire was one of only two CCGs to be awarded four MHSTs (two in Gloucester City, one in Cheltenham and one in the Forest of Dean) and the Four Week Wait pilot, to trial a reduction of waiting times from point of contact to assessment.

There are 73 Trailblazer schools in Gloucestershire (list available here), accounting for 1/3 of the total number in the county. Each team is made up of four Education Mental Health Practitioners (trainees from the University of Exeter) and two Senior Mental Health Practitioners.

Children and young people have voted for their service to be called Young Minds Matter. You can refer a child or young person to the service through the normal CYPS referral route. The service is available to children and young people aged 5-18.

Tic+ (Teens in Crisis) Glos

Tic+ provide online and direct face to face counselling services for children and young people ages 9-21 years in the Gloucestershire area with mild to moderate mental health needs.. Children and young people can be seen at school or at a convenient venue near their home. The counsellors cover the whole of Gloucestershire. TIC+ has both male and female counsellors available.

Age 9-21 for face-to-face counselling

Age 11-21 for online counselling

Tic+ offers online, face-to-face and family counselling

Counselling can be helpful for children and young people whose symptoms are impacting their everyday lives and are of low to moderate risk.

  • low mood
  • confusion
  • unhappiness
  • worry
  • stress etc.

Counselling is most effective when the child or young person is motivated and willing to talk about their concerns with a counsellor face-to-face or online.

Progress feedback can be given to GPs on request (providng Tic+ has gained consent from the young person

GPs should encourage the young person or their parent/carer to make a self-referral to Tic+.

Self- referrals can be made by phone, or online using text chat via the website:

Office 30, 4th Floor
Vantage Point Business Village
GL17 0DD

Tel: 01594 372 777
Text: 07520 634063


A support advice line and online text chat service for parents and carers of children and young people with emotional wellbeing and/or mental health issues will be available from Monday 15th April 2019.

The telephone advice line is available on:

  • Mondays between 5pm and 9pm
  • Tuesdays between 09:30am and 1pm
  • Wednesdays between 5pm and 9pm
  • Saturdays between 09:30am and 1pm

The number is Freephone 0800 625675

The telephone number and chat service can be accessed via this link:

Please also see the below;

Please follow the resource below to find out more about whom this service would be useful for and referral criteria.

Please also see Powerpoint Presentation slides here.

On Your Mind-Glos

On Your Mind is a website for young people in Gloucestershire to help them cope with life’s ups and downs. It includes information on who they can talk to locally about any issues they may be facing as well as links to useful websites and national helplines.

Please follow the resource link below to the website

Child and adolescent psychiatry

Child and adolescent psychiatrists specialise in working with children and young people (usually up to the age of 18 years) who have mental health problems. They work as part of a multidisciplinary service that may include other child mental health professionals such as child psychologists, nurses, occupational therapists and others. It also involves liaison with other agencies such as schools and social services. Most of the work that they do with children, young people and their families is done in out-patient clinics, but there are opportunities to work in a variety of settings. Inpatient services are limited but are available for those young people in crisis or with serious mental health problems.

Referrals - Access to Child and Adolescent Psychiatry is available through the NHS e-Referrals Service (formerly Choose & Book).

Rethink Self-Harm Help Line-Glos

The Rethink Mental Illness Gloucestershire Self Harm Helpline Service offer text, telephone and online support for people affected by self-harm across the whole of Gloucestershire. They offer a safe, supportive, non-judgmental and informative space for people who self-harm, their friends, families and carers. They will not tell callers what to do, but will talk through the options available. They can provide support and information and support through a crisis, promote coping strategies and self-management to help people work towards their recovery and they can put people in touch with other organisations. Calls are confidential - personal information will not be shared with others without your consent except in exceptional circumstances where there is a duty of care (to the caller or others) or a legal obligation. For online support please visit their website. All services are available during their opening times; text messages can be sent at any time but live responses will only be sent in opening hours. For text and online support they aim to respond in fifteen minutes during opening hours.

Rethink Self Harm helpline
Contact Number: 0808-801-0606
Text to: 07537-410-022

For more information on Rethink - follow the Resource link below to visit their website.

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