This education and peer support programme is aimed at people with one or more long term conditions who are finding it challenging to manage life with their conditions. This (non-disease specific) programme is a safe space for people to explore together how their conditions are affecting their lives and gain the confidence and skill to break the negative symptom cycle.
Those who have completed the programme will be more self-reliant and better equipped to work in partnership with health professionals.
Please provide the patient with the Self-management Registration Form and/or Patient leaflet. All patients will be contacted within 2 weeks of receipt of referral for a discussion of their needs. People who opt for another type of SM support e.g. disease-specific education or community group support, will be signposted on.
For further information about the programme, host a group session in your practice cluster or signpost patients, the Live Better to Feel Better programme can be contacted on:
Please see the Clinician Education section for presentations on PAM.
As part of the Essential Services Contract with NHS England, all community pharmacies provide support for 'self-care' to patients and carers which includes providing appropriate advice to help them manage a self-limiting or long-term condition, including advice on the selection and use of any appropriate medicines. Most community pharmacies have consultation areas for private conversations and all discussions are completely confidential.
Community pharmacies who are participating in the CCG Enhanced Service 'Community Pharmacy Minor Ailments Scheme (MAS)', are able to provide some treatments for minor ailments, without charge, to people who fulfil the eligibility criteria. Community pharmacists are responsible for determining who is eligible under the scheme.
Please note: In accordance with the recommendations within the NHS England Guidance on conditions for which over the counter items should not routinely be prescribed in primary care which was adopted locally in May 2018, it is expected that in most situations the public will purchase ‘over the counter’ medicine(s) to treat the listed minor ailments.
Please follow the resource link below for more information.
Please also see CCG Live page Community Pharmacy Services
The current contract with Baywater Healthcare Ltd, has been extended for a further 2 years, until March 2020 to provide existing services access to the new platform and also trial the new platform in other cohorts of care such as managing frailty and deprescribing.
How to gain access to the service:
Once you have your unique PIN, you can log onto the live system via the
Baywater Healthcare Online Portal: https://apps.baywater.co.uk/onlineportal/Account/Register
Alternatively you can refer directly using the referral form COMPLETED FORMS TO BE FAXED TO TELEHEALTH SERVICE DESK ON: 0844 415 9391
To arrange bespoke training for your team/ practice/ individuals, please contact Baywater Healthcare on: 0800 121 4524.
Please provide the patient with the Teleheath Information Leaflet here.
For more information please see the Managed Telehealth Services Brochure and Clinician guide or contact Baywater Healthcare on 0800 121 4524 or contact Helen Ballinger, Clinical Commissioning Manager on 0300 421 1994
Adult health & social care occupational therapy is provided as part of Gloucestershire's integrated community teams who bring together occupational therapists, physiotherapists, social workers, reablement workers and community nurses to work as one team to serve a local area.
Please follow the resource link below to access Gloucestershire County Council's information relating to health and social care for adults and older people which includes
The Gloucestershire Wheelchair Service (GWS) provides for clients who have a clinical need to use a wheelchair indoors for longer than six months (due to llness/disability).
Further information including the Wheel chair Voucher Scheme can be found by following the resource link below.
For short-term loans (less than six months), contact Integrated Community Equipment Service (below) or on 01452 520438.
For clients with ‘low needs’ requiring a standard wheelchair on a regular basis, please refer to a trained prescriber in the individual’s Integrated Community Team, i.e. Nurse/Physiotherapist/Occupational Therapist.
Community equipment enables children and adults who require assistance to perform essential activities of daily living to maintain their health and autonomy and to live as full a life as possible.
Includes a list of community equipment available and contact details.
Non-emergency patient transport services
Some people are eligible for non-emergency patient transport services (PTS). These services provide free transport to and from hospital for people who have a medical need for it.
Please follow these links to patient information on elligibility, claims and contact numbers;
Additional patient information can be found on the NHS Gloucestershire CCG website by following the resource link below.
The Complex Care at Home Team provide personalised support and care to adults who are losing their independence and resilience due to multiple/complex needs. This support will include care co-ordination, clinical expertise, health coaching and information and advice to help people manage their conditions, enabling them to access on-going low level support in the community.
The teams operate in Cheltenham, Gloucester and the Forest of Dean. Please see the below links to leaflets and referral forms.
|Service Leaflet||Referral Form|
|Cheltenham and Gloucester leaflet||Cheltenham and Gloucester referral form|
|Forest of Dean leaflet||Forest of Dean referral form|
Please also see the Complex Care at Home video below.